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Frequently Asked Questions

Questions & Answers about EcoClean and Our Services

Q: What does EcoClean do?

At EcoClean we provide a healthy and clean living environment for you, your family, and your pets.

Q: What services do you offer?

We specialize in helping our customers have a clean and healthy home by providing the deepest cleaning service in Chicagoland. Our services include carpet cleaning, tile and grout cleaning, furniture cleaning, light and deep area rug cleaning, water damage restoration, mold remediation, reconstruction, and hardwood floor cleaning. Our cleaning service is recommended for allergy sufferers and people with children or pets.

Q: Where are you located?

Our warehouse is located at 24125 111th, #600 Naperville, IL 60564. Please use this location for all rug drop-offs and for free refills of your EcoClean Carpet Cleaning spot remover.

Q: I want to book you guys, when are you available?

We work seven days a week. We have appointments available in…

  • The morning, with an arrival time between 9:00am and 10:00am
  • The afternoon, with an arrival time between 11:00am and 1:00pm
  • The late afternoon, with an arrival time between 2:00pm and 4:00pm
  • For an additional fee, special arrangements can be made for after hours appointments.

We are closed on major holidays. 

Q: How long will this process take and how long will it take to dry?

Cleaning times vary between 1-4 hours, depending on what needs to be cleaned. As far as drying, it usually takes 2-4 four hours for the carpet to be completely dry. To achieve this, before we leave, we use special carpet drying fans that remove 90% of the moisture. After we leave, we recommend turning on any ceiling fans in the home as well as the thermostat fan, which usually needs to be switched from AUTO to ON. This will help remove the remaining moisture. We also provide plastic shoe covers for you and your family to wear in the meantime at no additional charge.

Q: What exactly does “all inclusive” mean?

When we say all inclusive, we mean it. We include everything needed to get your carpet looking as clean as possible with no expensive add on’s needed once we arrive. All of our prices include HEPA filter vacuuming, citrus preconditioning (a more powerful type of preconditioning, which is applied everywhere, not just high traffic areas), expert spot and stain removal, moisture extraction, carpet rinsing and drying. We also include a free bottle of EcoClean Stain Remover with every purchase, for touch up’s between visits.

Q: Do you move furniture?

Yes and no. We can move sofas, loveseats, chairs, small tables, lamps, trashcans, etc. But we do not move dining room tables, dressers, large beds, entertainment centers, or china cabinets. 

Q: Can you tell me about your cleaning process?

At EcoClean Carpet Cleaning we use the hot water extraction carpet cleaning method for two reasons:

  • First, it is the only method recommended by carpet manufacturers.
  • Second, is the only method classified as deep cleaning.
  • All other types of cleaning are meant for commercial use or maintenance cleaning.

Our prices are all-inclusive with no hidden fees, which means all our prices include the following at no additional charge: 

  • our expert spot and stain removal 
  • HEPA filter vacuuming
  • citrus preconditioning
  • deep steam cleaning
  • rinsing and drying of the carpets

All of our services are backed by our 100% customer satisfaction guarantee. We will not leave until you are completely satisfied. Our company strives to turn our customers into fans, we rely on your referrals to keep our low prices going! Please help us spread the word!

Q: What forms of payment do you accept?
We accept credit cards and checks.
Q: What if I’m not happy with your service?

If you’re not happy with our expert service, the entire visit will be free of charge. Just let us know before you make payment and there will be no charge for the service.

Q: What is 3M Scotchgard Carpet Protectant, is it safe and do I really need it?

3M Scotchgard Protector is a carpet protectant applied after the cleaning process. It improves the carpet fiber’s ability to resist water and oil-based stains, dirt from shoes, and the grind of everyday use. While not a “water-proofing” treatment, it protects very well against water-based stains and makes for easy cleanup of most spills.

A spotless 20-year record of safety and performance proves this legendary protection is perfectly safe for your kids and pets.

While it is not a part of the usual carpet cleaning process, this additional step after the cleaning can be the most important step. After seeing all the work we do to clean your carpets, unless you’re moving out of the property, why not spend a little extra to make sure it stays clean longer?

3M Scotchgard Carpet Protectant works great on new carpet and old carpet, for people without children and for people with newborns, etc.

Q: Do you service my area?

We are currently offering carpet cleaning to the Chicagoland area including, but not limited to:

  • Chicago, IL
  • Naperville, IL
  • Plainfield, IL
  • Bolingbrook, IL
  • Lockport, IL
  • Joliet, IL
  • Woodridge, IL
  • Darien, IL
  • Lemont, IL
  • Lisle, IL
  • Burr Ridge, IL
  • Downers Grove, IL
  • Hinsdale, IL
  • Aurora, IL
  • Elgin, IL
  • Schaumburg, IL
  • and more

Call us at 630-945-4181 to ask if you are in our Carpet Cleaning service area.

Q: Do you send one person or two?
For most jobs we will send two crew members, but on empty houses, jobs out of our listed service area and jobs under $200, we reserve the right to send one crew member.
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