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Privacy Policy

Effective date: April 14, 2026

EcoClean LLC (“us”, “we”, or “our”) operates the https://www.ecoclean.com website (the “Site”) and provides carpet cleaning, water damage restoration, mold remediation, and related home services in the Chicagoland area (the “Service”).

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Site, interact with our chat widget, submit forms, or communicate with us via phone, email, or text message. By using our Site or services, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

PERSONAL DATA

We may collect the following personally identifiable information when you contact us, request an estimate, use our chat widget, schedule a service, or otherwise interact with us (“Personal Data”):

  • Full name
  • Phone number (including mobile number)
  • Email address
  • Physical address, city, state, and ZIP code
  • Service address (if different from home address)
  • Details about your service request or inquiry
  • Payment information (processed securely; we do not store credit card numbers)

USAGE DATA

We may also collect information about how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

CHAT WIDGET DATA

Our Site uses a live chat widget powered by a third-party customer communication platform. When you interact with the chat widget, we may collect your name, phone number, email address, service inquiry details, and the content of your chat conversation. If you voluntarily provide your mobile phone number through the chat widget, you are consenting to receive follow-up support messages via SMS/text as described in the “SMS / Text Messaging Consent and Policy” section of this Privacy Policy.

TRACKING & COOKIES DATA

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
  • Analytics Cookies. We use Analytics Cookies to understand how visitors use our Site.

Use of Data

EcoClean LLC uses the collected data for various purposes:

  • To respond to your inquiries and service requests
  • To schedule, confirm, and complete service appointments
  • To provide customer care and support
  • To send appointment reminders, service updates, and follow-up messages via phone, email, or text
  • To process payments and send invoices
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To improve our Site, services, and customer experience
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues
  • To comply with legal obligations

We do not sell your personal information to third parties.

SMS / Text Messaging Consent and Policy

This section describes how EcoClean LLC uses SMS (text) messaging to communicate with customers and website visitors. This section is designed to comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and carrier requirements for Application-to-Person (A2P) messaging.

How You Opt In to Receive Text Messages

You may opt in to receive text messages from EcoClean LLC in the following ways:

  • By voluntarily providing your mobile phone number through our website chat widget at https://www.ecoclean.com and initiating a support or service inquiry
  • By submitting a contact form, estimate request form, or appointment scheduling form on our Site that includes your mobile phone number
  • By providing your mobile phone number verbally or in writing during a phone call, in-person interaction, or email exchange and requesting follow-up via text

By providing your mobile phone number through any of the methods above, you expressly consent to receive SMS/text messages from EcoClean LLC related to your inquiry, service request, appointment, or customer support interaction.

Types of Messages You May Receive

Messages from EcoClean LLC may include, but are not limited to:

  • Responses to your support or service inquiries
  • Appointment confirmations and reminders
  • Service follow-up and satisfaction check-ins
  • Updates related to an active service request or estimate
  • Ticket updates and status notifications

Messages are limited to customer care and service-related communications. We do not send promotional or marketing messages via SMS unless you separately opt in to a marketing list.

Message Frequency

Message frequency varies based on your support interactions and service requests. You will only receive messages relevant to your inquiry or active service. We do not send recurring automated marketing messages.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. EcoClean LLC is not responsible for any charges imposed by your carrier.

How to Opt Out

You may opt out of receiving text messages from EcoClean LLC at any time by:

  • Replying STOP to any text message you receive from us
  • Calling us at (630) 945-4181 and requesting to be removed from text communications
  • Emailing Office@ecoclean.com with the subject line “Unsubscribe SMS”

After opting out, you will receive a single confirmation message and no further text messages will be sent unless you re-initiate contact and provide new consent.

Help and Support

For help or questions about our text messaging program, you may:

  • Reply HELP to any text message you receive from us
  • Call us at (630) 945-4181
  • Email Office@ecoclean.com

No Sharing of SMS Data

We do not sell, rent, lease, or share your mobile phone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes. Your mobile phone number and SMS opt-in data will only be used by EcoClean LLC and our authorized service providers (such as our customer communication platform) for the purposes described in this policy.

SMS Consent Is Not a Condition of Purchase

Providing your consent to receive text messages is not a condition of purchasing any service from EcoClean LLC. You may decline to provide your mobile phone number or opt out of text messages at any time without affecting your ability to use our services.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

EcoClean LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

EcoClean LLC may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of EcoClean LLC
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Service Providers

We may share your information with third-party companies that help us operate our business, including our customer communication platform, payment processors, scheduling tools, and analytics providers. These parties are contractually obligated to protect your data and use it only for the purposes we direct.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access the personal information we hold about you
  • Right to request correction of inaccurate information
  • Right to request deletion of your personal information
  • Right to opt out of text messaging (reply STOP or see SMS section above)
  • Right to opt out of cookies and analytics tracking

To exercise any of these rights, please contact us using the information below.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics
  • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
  • You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
  • For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, your personal data, or our SMS messaging practices, please contact us: