Last updated: September 2026
EcoClean Restoration (EcoClean LLC) is a water damage, fire, mold, and reconstruction company serving Chicago and surrounding suburbs. You can reach us at (630) 945-4181.
When you contact us through this website, we collect:
For visitors who don't submit a form, we record basic first-party page-view analytics: which page was visited, which parts of it were viewed, how long the visit lasted, and whether a call or text button was tapped and which one. We tie those together with a randomly generated visitor identifier stored in your browser. On our public marketing pages we may also use Google Analytics, Google Tag Manager, and the Meta Pixel, which set their own cookies and identifiers to measure our advertising. These tools are never loaded on customer portals, claim files, or document-signing pages. You can block them with standard browser settings or extensions without affecting our service.
We use the information you give us to:
We don't sell your information. We share what's necessary with:
SMS / text-message consent and mobile opt-in data are not shared with or sold to third parties or affiliates for marketing or promotional purposes. Service providers may process your contact information only to deliver EcoClean services on our behalf.
EcoClean may connect its own QuickBooks Online company to our private Echo operations system so authorized staff can reconcile invoices, payments, refunds, deposits, and job-level amounts collected. The connection uses QuickBooks' read-only accounting permission. Echo does not create, edit, or delete accounting records in QuickBooks.
Echo encrypts the QuickBooks connection credentials and retains only the normalized accounting facts, provider identifiers, mapping evidence, and totals needed for reconciliation and audit. Access is restricted to specifically authorized EcoClean personnel. QuickBooks-derived job amounts are not exposed on public, customer, or referral-partner pages. Disconnecting QuickBooks revokes the connection and clears the stored OAuth credentials; related accounting records are retained only as needed for EcoClean's legal, tax, accounting, and audit obligations.
Where forms offer an optional text-message checkbox, opting in is voluntary and not required to request service. If you opt in, EcoClean may text you about your active service request, appointment coordination, project updates, and review requests. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See the SMS Terms for full details.
Customer and job records are retained as long as the project relationship is active plus the period required by our insurance, tax, and licensing obligations. Page-view analytics are retained for a rolling window and aggregated for trend reporting.
You can:
This site is not directed to children under 13 and we don't knowingly collect information from them.
Echo, formerly the EcoClean Field App, is an internal tool for people who work at EcoClean. There is no sign-up in the app: the office creates the account, and signing in works only for an email address on the employee list. Customers are not users of the app — if you are a customer, the sections above are the ones that apply to you.
Location. When an employee clocks in, the app shares that device's precise location with EcoClean every few minutes, including while the app is in the background or closed, so the office can see where crews are and send the closest one. Sharing stops when they clock out. A small number of manager accounts are set to always on shift; those devices share location whenever the person is signed in. The office can also ask a device that is already sharing for an up-to-date location. iOS asks the employee for permission before any of this starts, the app explains what it is for first, and the office can turn location sharing off for an account entirely.
Work the employee enters. Photos taken on a job and notes written about it are stored in that job's record. Notes can be dictated: Apple's speech recognition turns the speech into text, and EcoClean receives the text, not the audio.
Device information. The app registers the device model, an identifier created when the app is installed, and the iOS push-notification token, so alerts reach the right phone.
Activity log and diagnostics. The app records what happens in it against the employee's account — screens opened, buttons tapped, the requests it makes to EcoClean, and errors it runs into — and EcoClean uses that to support staff and fix problems. When crash reporting is enabled for a build, crash and performance reports also go to Sentry, our error-tracking provider, labelled with the employee's email address and role.
No advertising, no tracking. The app shows no advertising, carries no advertising or analytics SDKs, and does nothing that follows an employee across other companies' apps or websites. EcoClean does not sell any of it.
Who can see it. EcoClean management and office staff, through EcoClean's internal system, and the service providers that run it for us (hosting, database, error tracking, push notification delivery). Employees with a question about any of this can use the contact details below.
Questions about this policy? Call (630) 945-4181 or reach out via the contact form.
EcoClean Restoration · 5233 Thatcher Rd Suite A, Downers Grove, IL 60515
