Our warranty

Water damage

What we promise. We dry the affected areas to the industry drying standard (IICRC S500). If mold grows or hidden moisture turns up in an area we dried, and it's because our drying fell short, we come back, dry it, remove any mold and put back what we took out. You don't pay for any of it.

What we need from you.

• Get the leak fixed. The pipe, appliance or roof that caused the water has to be repaired.
• Leave our equipment running where we put it until we pick it up. If something needs to be turned off or moved, call us first.
• Let us remove the materials we said had to come out. If wet drywall, flooring, cabinets or insulation we marked for removal stays in place, that area isn't covered.

Not covered.

• Damage that was already there when we arrived, like cupped floors or old stains.

Mold remediation

What we promise. Before we call a mold job finished, the treated areas have to pass our final check. If you also hire an independent company to do a clearance test, the areas have to pass that too. If you'd rather not test, the warranty still stands on our final check. If mold grows back in an area we treated, we come back, remove it and put back what we took out. You don't pay for any of it.

What we need from you.

• Fix the moisture cause. If we told you what's feeding the mold (a roof leak, a bathroom fan venting into the attic, poor attic ventilation, a damp crawlspace), it has to be fixed for that area to be covered.
• Keep indoor humidity under 60%. An inexpensive humidity gauge from the hardware store will tell you.

Not covered.

• Areas we didn't treat.
• Heating and cooling ductwork, unless it was part of our job.

Mold we remove during a water damage job falls under this mold section.

For both

When it starts. The 90 days start the day we finish our work. For water damage, that's the day we pick up our drying equipment. For mold, it's the day the treated areas pass our final check.

How to use it. Call us at (630) 945-4181 and tell us what you're seeing. We'll come out and look at no charge. If it traces back to our work, we fix it.

If you sell your home. The warranty stays with the house for the rest of the 90 days. The new owner just calls us with the address.

What it doesn't cover.

• A new leak or water source, even in the same spot. That includes another sewage backup, flood or sump pump failure.
• Anything outside the work we did.
• Furniture, belongings and other contents.
• Rebuild work. Drywall, flooring and cabinets we install during reconstruction have their own one-year workmanship warranty in your reconstruction agreement.
• Work someone else changed or redid after us.
• Health. This warranty covers the building. We can't promise any health result.

It isn't insurance. It doesn't replace your homeowner's policy or change what your insurance company pays.

Your signed proposal. If the warranty on your signed EcoClean proposal says something different from this page, what you signed is what counts.